Shipping Policy

Thank you for choosing WallScent Panels. Our shipping policy outlines the terms and conditions of shipping our products to you.

Shipping Methods

We offer standard shipping to all locations within Canada & US. We use reputable carriers such as FedEx, UPS, and Canada Post to ensure timely and reliable delivery.

Shipping Times

Orders are typically processed and shipped within 1-2 business days of receiving payment. Delivery times vary depending on your location, but generally range from 3-7 business days. We do not guarantee delivery times, as they are subject to carrier delays and other factors beyond our control.

Shipping Costs

Shipping costs are calculated based on the weight and destination of the order. You can view the shipping cost during checkout before completing your order. We may offer free shipping promotions from time to time, which will be clearly advertised on our website.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

Shipping Address

Please ensure that you provide an accurate and complete shipping address at the time of checkout. We are not responsible for orders that are lost or delayed due to an incorrect or incomplete shipping address.

Delivery Issues

If your order is damaged during shipping, please contact us at sales@wallscent.ca within 48 hours of receiving the order. Please provide your order number, a description of the damage, and any supporting documentation such as photos or videos. We will work with you to resolve the issue as quickly as possible.

If your order is lost or delayed due to carrier issues, please contact the carrier directly to file a claim. We will provide any necessary documentation to support your claim.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at sales@wallscent.ca.