Warranty

Thank you for choosing WallScent Panels. We are committed to providing high-quality products and exceptional customer service. Our warranty policy outlines the terms and conditions of our product warranty.

Limited Product Warranty

WallScent Panels warrants that our products will be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase. If any defect arises during this warranty period, we will replace or repair the defective product, at our discretion.

Exclusions

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper installation
  • Damage caused by natural disasters, accidents, or acts of God
  • Normal wear and tear, such as fading or discoloration over time
  • Modifications or alterations made to the product
  • Damage caused by exposure to extreme temperatures or humidity
  • Products sold as seconds, used, or refurbished

Claims Process

To make a warranty claim, please contact us at sales@wallscent.ca within the warranty period. Please provide your order number, a description of the problem, and any supporting documentation such as photos or videos. We may require you to return the defective product to us for inspection.

If we determine that the product is defective and covered by this warranty, we will provide a replacement or repair at no charge. If the product is no longer available, we may provide a similar product of equal or greater value.

Limitation of Liability

In no event shall WallScent Panels be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product.

This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Contact Us

If you have any questions or concerns about our warranty policy, please contact us at sales@wallscent.ca.